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Convenience fee is charged , for every ticket booked online either by agent or by Direct.
you can easily check the Convenience fee from myflighthelper.com and compare who charge cheaper.
A convenience fee is a charge incurred for the privilege of paying for something with a payment method that would normally not be used for such a product or service. ... Note: A convenience fee is not the same thing as a surcharge. A surcharge is the cost associated with using a credit card on a transaction.