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Convenience fee is charged , for every ticket booked online either by agent or by Direct.
you can easily check the Convenience fee from mytripsaver.com and compare who charge cheaper.
A convenience fee is a charge incurred for the privilege of paying for something with a payment method that would normally not be used for such a product or service. ... Note: A convenience fee is not the same thing as a surcharge. A surcharge is the cost associated with using a credit card on a transaction.
In case of credit card, debit card, net banking and cash card fees, charges levied by banks and cash card companies were earlier borne by the airlines, but they're now being passed on to customers as a convenience fee